Every step, in writing.
From enquiry to a cool flat. How we work and how our prices are set.
The process
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Enquiry
By email, in German or English.
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Assessment
Rented flat, owned flat, whole building or workspace, and what is urgent.
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Reply
What is possible right away, what needs consent and a permit, and how long that takes.
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Photos and details
Rooms, windows, loggia or balcony, fuse box and heating.
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Price
Binding for portable units, a price range for fixed installations.
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Consent and building permit
We prepare the consent request, documents and permit application. The entitled parties sign.
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Purchasing
Equipment from the trade, installation by a licensed firm, a noise report where needed.
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Delivery and installation
We confirm the delivery date with the order.
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Afterwards
We are also your contact for maintenance, repairs and spare parts.
How our prices are set
You see the price before you order anything. There are no hidden items.
- Portable units: A binding fixed price including delivery.
- Fixed installations: First a price range from your photos and details, then a binding price after the on-site check.
- Consent and permit: A package at a fixed fee.
Warranty
The statutory warranty applies. The periods are stated in the offer.
Frequently asked questions
Is cooling allowed in a rented flat?
Canton Zug's guidance says cooling is in principle always permitted. A fixed installation still needs the landlord's written consent and usually a building permit.
How long does a building permit take in Canton Zug?
Typically about two months, about three with an objection.
Who installs?
Licensed firms. Anyone who fills refrigerant or opens refrigerant lines needs a personal licence (Fachbewilligung).
How loud is an outdoor unit?
In residential zones the planning values are 55 dB(A) by day and 45 dB(A) at night. We plan location and unit so that they are met.
Do you speak English?
Yes, we advise in German and English.
Write to us
Describe your flat or building in a few lines and attach some photos: the hottest rooms, windows, the loggia or balcony and the fuse box. You get a written reply with a price or price range and the next steps.